Try Before You Buy is a convenient way to experience full-size luxury skincare and beauty products at home—without paying upfront. You’ll have 3 days after your order is delivered to try the products and decide what to keep.
Look for the Try Before You Buy badge on eligible products. Add to cart as usual and proceed to checkout. At checkout, we’ll place a temporary hold on your card (you won’t be charged yet). Once your order arrives, your 3-day trial period begins.
Your 3-day trial period begins the day your order is marked as delivered. For example, if your parcel is delivered on Monday, you have until Thursday to return any items you don’t wish to keep.
No. We place a temporary hold on your card when you check out, but you’re only charged for the items you decide to keep. If you return everything, only an AUD $19.95 restocking fee applies.
Returning items is easy! Here's how it works:. Make sure all items are unused and in their original packaging. Repack the items securely using the original box if possible. 🇦🇺 Australian customers:It's as easy as requesting a pre-paid return label
Currently, we're only offering Try Before You Buy within Australia 🇦🇺, the United States of America 🇺🇸, and New Zealand 🇳🇿. However, stay tuned - we might be offering this service in your location soon!
Currently, we only accept debit/credit cards and Shop Pay for TBYB orders. Buy Now, Pay Later services like Afterpay or ZipPay are not supported as we require the ability to authorise and adjust the final charge based on items kept.
If you return all items in your order, a $19.95 restocking fee will be applied to cover processing costs. This fee helps us keep the service sustainable.
Yes. All Try Before You Buy products are brand new, unopened, and never previously trialled or returned.
Unfortunately, we can’t extend the 3-day trial period. To avoid being charged, please ensure your return is initiated within this time.