Refunds, Returns, and Exchanges
Refunds & Change of Mind Return Policy
Refunds (Faulty, Damaged, or Incorrect Items). If you encounter any issues with the item(s) you receive, such as defects, damages, or incorrect items, please report these to us within 30 days of receipt. We are committed to ensuring your satisfaction
How do I process a return or refund?
To initiate a return, please send us an email at [email protected]. Our customer support agents will advise if your order meets the conditions needed for us to initiate the returns process. Please click here to read our return policy. If yo
What do I do if I received a damaged item?
You can send us an email at [email protected] and process a replacement for the damaged product. Please send us photos of the item(s) so our team can assist you best!
I've opened and used an item, but it's not right for me. Can I get a refund?
We understand that finding the perfect product is important to you. However, to ensure the health and safety of all our valued customers, we are unable to accept returns or issue refunds on any items that have been opened or used. This policy is in p
Can I get a refund if my order takes too long?
We understand delivery delays can be frustrating. However, once an order is in transit, we cannot process a refund unless the parcel is declined upon delivery. If you choose to decline the delivery:
What counts as a damaged item?
A damaged item is one that is no longer functional or usable — meaning you cannot use it for its intended purpose. An item is considered damaged if it has a defect or fault that prevents it from being used as intended. For example:. Damaged or imperf
Can I get a return label?
Return labels are available to customers with a shipping address within Australia, provided your return qualifies for one. Unfortunately, we are typically unable to accept returns from customers located outside of Australia. This is due to the diffic