Beauty Affairs

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Our DHL shipping services use milestone tracking. That means scanning updates may be less frequent, and only occur when a shipment has exited or entered a country. However, rest assured that your package is making steady progress towards you.

Why isn't DHL tracking updating?

Shipping & Delivery

What is Beauty Affairs?

How did Beauty Affairs start?

Why is Beauty Affairs different?

Can I get an invoice for my order?

General Information

Refunds & Change of Mind Return Policy

How do I process a return or refund?

What do I do if I received a damaged item?

I've opened and used an item, but it's not right for me. Can I get a refund?

Can I get a refund if my order takes too long?

Refunds, Returns, and Exchanges

How long does an order take to deliver?

Can I modify my order after it's been placed?

How can I check the status of my order?

Can I track my package?

Where does Beauty Affairs ship from?

What do I do if I receive the wrong order?

Why is my order taking so long to arrive?

I want to send this item as a gift. What should I do?

Can I pick up at your physical location?

Do you ship to freight forwarders?

What is Shipment Protection?

How do I stop receiving emails from you?

I signed up for a product subscription, but now I want to cancel. How do I do this?

Subscriptions

What forms of payment does Beauty Affairs accept?

Does Beauty Affairs offer financing?

I want to collaborate with your brand, who do I contact?

I have a general question about my order.

How do I contact customer service?

Do you offer gift cards?

How do I redeem points?

General Questions

What is Try Before You Buy?

What is the Sample Box Subscription?

Promotions

How do I rebook my MediSpa appointment?

How much are your MediSpa services?

Beauty Affairs MediSpa

Why isn't DHL tracking updating?Updated a year ago