Beauty Affairs

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All orders ship from our warehouse in Sydney, Australia.

Where do you ship from?

Shipping & Delivery

What is Beauty Affairs?

How did Beauty Affairs start?

Why is Beauty Affairs different?

Can I get an invoice for my order?

General Information

Refunds & Change of Mind Return Policy

How do I process a return or refund?

What do I do if I received a damaged item?

I've opened and used an item, but it's not right for me. Can I get a refund?

Can I get a refund if my order takes too long?

What counts as a damaged item?

Can I get a return label?

Refunds, Returns, and Exchanges

How long does an order take to deliver?

Can I modify my order after it's been placed?

How can I check the status of my order?

Can I track my package?

Where does Beauty Affairs ship from?

What do I do if I receive the wrong order?

Why is my order taking so long to arrive?

I want to send this item as a gift. What should I do?

Can I pick up at your physical location?

Do you ship to freight forwarders?

What is Shipment Protection?

What are your delivery fees?

How do I stop receiving emails from you?

I signed up for a product subscription, but now I want to cancel. How do I do this?

Subscriptions

What forms of payment does Beauty Affairs accept?

Does Beauty Affairs offer financing?

I want to collaborate with your brand, who do I contact?

I have a general question about my order.

How do I contact customer service?

Do you offer gift cards?

How do I redeem points?

General Questions

What discounts do you have on right now?

What is Try Before You Buy?

How do I place a Try Before You Buy order?

When does the trial period for Try Before You Buy start?

Will I be charged right away?

How do I return items I don’t want to keep?

Where is this service available?

Can I use any payment method?

What happens if I return all the items?

Are the products new and unused?

Can I extend my trial window?

Try Before You Buy

Promotions

How do I rebook my MediSpa appointment?

How much are your MediSpa services?

What is your HIFU Ultraformer Treatment?

How much does HIFU Ultraformer treatment cost?

Is HIFU Ultraformer treatment for the full face?

How long do HIFU Ultraformer results last?

I'm trying to book multiple appointments at once, but the system won't let me check out.

Beauty Affairs MediSpa

Where do you ship from?Updated a month ago