What is Shipment Protection?Updated 7 days ago
At Beauty Affairs, we want to ensure that your products arrive safely and in perfect condition. To provide you with peace of mind during shipping, we offer an optional Shipment Protection add-on. Here's what you need to know:
What is Shipment Protection?
Shipment Protection is an optional service that you can add to your order during checkout. It provides additional coverage for your items during transit.
Why is Shipment Protection Important?
While we take great care in packaging and shipping your items, unforeseen circumstances can sometimes occur during transit. Shipment Protection safeguards your purchase against:
- Damage during transit
- Loss of package during transit
What Happens If I Don't Select Shipment Protection?
In our cart, you'll see this important notice:
"If not selected, Beauty Affairs is not responsible for damage or lost items."
This means that if you choose not to add Shipment Protection to your order:
- If your package is damaged during transit, we will not provide a replacement or refund on this order.
- If your package goes missing during transit, we are not responsible for replacing the items or issuing a refund.
Benefits of Choosing Shipment Protection
By adding Shipment Protection to your order, you gain:
- Peace of Mind: Shop with confidence knowing your purchase is protected.
- Easy Resolution: If something goes wrong, we'll quickly replace your items or provide a refund.
- Comprehensive Coverage: Protection against damage and loss of item during transit.
If you experience issues with you order and you have selected Shipment Protection, we will provide a replacement or refund.
What is Considered Loss of Item?
An item is considered lost if Australia Post deems the item to no longer be in their network after we request them to conduct an investigation into the parcel. Typically, an item is declared lost if there has been no activity on the tracking number and they are unable to further confirm the location of the parcel.
An item that is missing after delivery is not considered a lost item, especially if Australia Post has provided proof of delivery to the correct address.
How to Add Shipment Protection
Adding Shipment Protection is easy:
- Add your desired items to your cart.
- Proceed to checkout.
- Look for the Shipment Protection option.
- Select it to add protection to your order.
Our Recommendation
We strongly recommend adding Shipment Protection to all orders. While most packages arrive without issue, this small investment can save you from potential disappointment and financial loss in case of unexpected events.
Remember, your satisfaction and the safe arrival of your beauty products are our top priorities. If you have any questions about Shipment Protection or our shipping policies, please don't hesitate to contact our customer service team.