Do you ship to freight forwarders?Updated 6 months ago
While we can ship to freight forwarders, we strongly advise against using these services for several important reasons:
- Increased risk of lost packages: Freight forwarders often involve multiple handling points, which significantly increases the chance of your package getting lost or misplaced.
- Limited tracking ability: Once a package is handed over to a freight forwarder, our ability to track its journey becomes limited, making it difficult to assist you if issues arise.
- No responsibility for lost items: Due to the nature of freight forwarding services, we cannot accept responsibility for items that go missing when using such a service. This means that if your package is lost while in the care of a freight forwarder, we may be unable to provide a refund or replacement.
- Potential customs issues: Depending on your location, using a freight forwarder may complicate customs clearance, potentially leading to delays or additional fees.
For these reasons, we strongly recommend that you choose direct shipping to your address whenever possible. This allows us to provide the best possible service and ensures that you're fully protected in case of any shipping issues.
If you have any questions about our shipping policies or need assistance finding the best shipping option for your location, please don't hesitate to contact our customer service team.